At Raspberry Hills we understand that fast, secure, and reliable shipping is just as important as the quality of the products you order. Our goal is to make sure your shopping experience is smooth from the moment you place your order to the moment your package arrives at your doorstep. This Shipping Policy outlines how we process, ship, and deliver your Raspberry Hills items, so you can shop with confidence and clarity.

Order Processing Time

All orders placed through the official Raspberry Hills online store are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order is successfully placed, you will receive a confirmation email containing your order details.

Our fulfillment team carefully prepares every package to ensure quality control standards are met before shipping. During high-demand periods, such as limited drops, seasonal launches, or promotional sales, processing times may be slightly extended. However, we always strive to dispatch orders as quickly as possible.

If there are any unexpected delays due to stock verification or payment confirmation, our support team will contact you promptly.

Domestic Shipping

We offer reliable domestic shipping options to ensure your Raspberry Hills products arrive safely and on time. Standard shipping typically takes 3–7 business days after dispatch, depending on your location. Delivery times may vary slightly based on regional courier services and local logistics operations.

Customers will receive a tracking number once their order has shipped. This allows you to monitor your package in real time and stay updated on its delivery status. We recommend checking tracking updates regularly for the most accurate delivery information.

International Shipping

Raspberry Hills proudly ships worldwide. International shipping times usually range between 7–15 business days, depending on the destination country and customs procedures.

Please note that customs clearance processes vary by country and may cause occasional delays beyond our control. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated during checkout.

We aim to make global streetwear accessible, ensuring our international customers can enjoy Raspberry Hills products wherever they are.

Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight. From time to time, Raspberry Hills may offer free shipping promotions on qualifying orders. These promotions will be clearly displayed on our website when available.

All shipping fees are non-refundable once the order has been dispatched.

Order Tracking

Once your order has been shipped, you will receive a confirmation email that includes your tracking number and courier details. Tracking information may take up to 24–48 hours to update after receiving the notification.

If you experience issues accessing your tracking information, please contact our customer support team for assistance. We are committed to ensuring you stay informed about your shipment every step of the way.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Please double-check your shipping address before finalizing your order.

Raspberry Hills is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address details. If you realize there is an error in your address, contact us immediately. We will do our best to update the details before the order is shipped.

Lost or Delayed Shipments

While we work with trusted courier partners, delays may occasionally occur due to weather conditions, peak seasons, customs processing, or unforeseen logistical disruptions. If your package appears delayed beyond the estimated timeframe, please allow a few additional business days before contacting us.

If a shipment is confirmed lost by the courier, we will investigate the issue and work toward a fair resolution, which may include a replacement or store credit, depending on the circumstances.

Damaged Packages

If your order arrives damaged, please contact our support team within 48 hours of delivery. Include clear photos of the damaged packaging and product so we can assess the issue quickly. We take quality and customer satisfaction seriously and will provide guidance on the next steps.

Pre-Orders and Limited Drops

Certain Raspberry Hills items may be offered as pre-orders or limited-edition drops. In these cases, shipping timelines will be clearly stated on the product page. Pre-order items are shipped once production is complete, and customers will receive updates regarding estimated dispatch dates.

Due to high demand for exclusive releases, we recommend placing your order early to secure your preferred items.

Delivery Confirmation

Once a package is marked as delivered by the courier, Raspberry Hills is not responsible for lost or stolen items. If you believe your package was delivered incorrectly, please contact the courier directly using your tracking information. We are happy to assist with documentation if needed.

For added security, customers may choose shipping options that require signature confirmation where available.

Commitment to Customer Satisfaction

At Raspberry Hills, we value transparency and reliability. Our Shipping Policy is designed to ensure you have a clear understanding of how your order is handled from purchase to delivery. We continuously evaluate our logistics partners to maintain high standards of service and efficiency.

If you have any questions regarding shipping, delivery timelines, or tracking, our customer support team is always ready to assist. Your satisfaction matters to us, and we are committed to delivering not just streetwear—but a dependable and premium shopping experience.